Weighing up Halaxy?
Zenvia vs Halaxy — and the bigger question first
Most counsellors comparing practice tools are really choosing between three things: doing it all yourself, joining a group practice and giving up 30–40% of billings, or a flat-fee platform like Zenvia. If you're specifically weighing Zenvia against Halaxy, here's exactly how the two compare — figures below are from Halaxy's own pricing page, verified October 2026, not estimates.
Written by Steve Daniel, founder of Zenvia — GAICD · MBA · Master of IT · Author, Cybersecurity for Australian Not-for-Profits. Last reviewed October 2026.
First, the bigger picture
DIY, a group practice, or Zenvia — before you compare software
Whichever practice-software you pick, you're still choosing how the whole practice runs: run it entirely yourself, join a group practice, or keep 90% on Zenvia with the admin handled.
Comparing the software specifically
Zenvia vs Halaxy, feature by feature
Halaxy figures sourced from halaxy.com/pricing and Halaxy's own guide to credits, verified October 2026. At $0.15–$0.22 per credit, a 50-minute session with an AI-drafted note costs roughly $0.60–$0.88 in credits if typed up separately (nothing extra if drafted during a Halaxy Telehealth call), and a 50-minute telehealth session alone runs roughly $1.20–$1.76 in credits — on top of whichever subscription tier and card processing rate applies to your practice.
Being straight about this
Halaxy's free tier is genuinely free
If your practice barely uses SMS reminders, doesn't need telehealth or AI-drafted notes, and doesn't process card payments through the platform, Halaxy's core platform can cost you nothing. We're not going to pretend otherwise. Where Zenvia is different: telehealth, SMS reminders, AI-drafted session notes and the tools library are all inside the one 10% figure, with nothing to meter, top up, or run out of credits for mid-session — card payments are the one thing both platforms charge separately for, at standard processing rates. If you'd rather see one number on your invoice than track a credit balance across four different features, that's the practical difference.
And because it's a percentage rather than a flat fee, a quiet month — parental leave, an unexpectedly light referral month, part-time practice — costs you close to nothing under Zenvia. A subscription tier doesn't know the difference. See our full pricing page for more on how we think about that trade-off.
Common questions
Zenvia vs Halaxy, the questions people actually ask
Is Halaxy really free?
Halaxy's core platform is genuinely free if your practice barely uses SMS reminders, doesn't need telehealth or AI-drafted notes, and doesn't process card payments through the platform. Those extras are metered credits on Halaxy; on Zenvia they're all included in the 10% figure.
Which is cheaper for a busy solo practice?
It depends how much SMS, telehealth and AI-note usage you run through the platform each month — those all consume Halaxy credits on top of its free core. Zenvia's 10% covers all of it with nothing to meter, and because it's a percentage, a quiet month costs close to nothing.
Can I switch from Halaxy to Zenvia without losing data?
Yes — we import your client list and upcoming appointments for you as part of a free, hands-on migration, and sit with you for the first week. See how migration works.
Does Zenvia charge extra for AI notes like Halaxy's AI Scribe?
No. AI-drafted session notes are included in the 10% — there's no separate credit pool or metered charge, unlike Halaxy's AI Scribe.
See it for yourself — free for 90 days
We'll import your Halaxy client list and upcoming appointments for you. See how migration works.
Comparing something else? See Zenvia vs Power Diary / Zanda or Zenvia vs AI scribes.