01
Consent, once
Turn note-drafting on for a session and capture client consent using the script we give you.
AI session notes for counsellors
Finish your notes before you leave the room
Zenvia drafts a structured session note from your session — you review, edit and sign every one. The clinical judgement stays yours; the typing doesn't.
How it works
Four steps, no extra admin
02
Session runs as normal
Audio is transcribed in the background. Or skip audio entirely and work from your own typed points.
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Draft appears after
A structured note in your own template — SOAP, DAP or custom — waits for you, and the recording is deleted.
04
You review and sign
Edit anything, then sign. Nothing enters the client record until you do, with a full audit trail.
Your format, not ours
Notes come back the way you already write them
Tell Zenvia which format you use — SOAP, DAP, or your practice's own template — and drafts come back structured that way from the start, not as a generic transcript you have to reshape. Presenting concerns, themes identified, and a plan with any homework or follow-up worksheets, ready for your edits.
- Follow-up suggestedRelevant worksheets from the tools library are proposed automatically for between-session work.
- Full audit trailEvery edit and signature is logged — useful for supervision, insurance, or an AHPRA/professional-body query.
- Works for group practicesEach practitioner sets their own format and note-drafting preferences independently.
Session note — draft
Client 4821 · 50 min · Telehealth
Themes
Work stressSleep disruptionAvoidance
Plan & homework
Sleep reset worksheet
Grounding practice, twice daily
What the AI does and doesn't do
The honest answers, before you ask
Bringing AI near a therapy room is a serious decision. Here is exactly how it works, in plain terms.
Is my session recorded?
Only if you turn it on for that session, with client consent captured first. Audio is transcribed, the draft is produced, and the recording is deleted — you can also work from your own typed points instead and never enable audio at all.
Is client data used to train AI models?
No. Never — not by Zenvia and not by our model providers. It is contractually excluded from training, and it is not sold, shared or used for anything except producing your draft.
Does the AI make clinical decisions?
No. It structures what happened into your note format. It doesn't diagnose, assess risk, or contact clients, and nothing enters the record until you have read and signed it.
What do I tell my client, and my supervisor?
We give you a plain-language consent script and a one-page explainer you can hand to clients, plus an access and edit log you can bring to supervision or your insurer. Get the consent script →
What happens to my data if I leave?
Export your full client file set any time, in a readable format. No lock-in and no exit fee — the same terms that apply to your billing.
Which AI model do you use, and where is my data processed?
See our security page for hosting and sub-processor detail. Client data is not sent anywhere beyond what's needed to produce your draft, and never leaves that purpose.
Get the consent script and client explainer
A plain-language script to read to clients, plus a one-page explainer handout — a starting draft, free, no obligation. Have it checked against your professional body's guidance before use.
See it running on a real session, free for 90 days.
No card required. Bring one session and see the draft it produces.