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Search by fit
Browse counsellors by specialisation, approach and session type, and filter to what matters to you.
How it works
A simpler experience on both sides
Zenvia removes friction from finding and accessing quality counselling — for clients, and for the practitioners running their practice on it.
For clients
Four steps to the right counsellor
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Request an appointment
Send a request online — no back-and-forth emails or phone tag. We confirm a time within one business day.
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Attend securely
Join your session through a secure, professional telehealth environment, or attend in person.
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Keep the momentum
Access worksheets and resources your counsellor points you to between sessions to support ongoing progress.
Common questions from clients
Before you book
Does Medicare or NDIS cover sessions booked through Zenvia?
It depends on your individual practitioner's registration and how they bill — for example, Medicare rebates under a Mental Health Treatment Plan generally require a registered psychologist or eligible mental health practitioner, and since 1 November 2025 that plan generally needs to come from the GP practice you're registered with under MyMedicare, or your usual GP. NDIS funding depends on your plan and your practitioner's registration. Check directly with the counsellor you book, or ask us before booking.
What's the difference between a counsellor and a psychologist?
Both provide talk-based mental health support. Psychologists complete a specific accredited degree pathway and are registered with AHPRA; counsellors typically hold a counselling qualification and register with a body such as ACA or PACFA. Registration details for each practitioner are shown on their profile.
How much does a session cost?
Each practitioner on Zenvia sets their own session fees, shown on their profile before you book.
Is telehealth as effective as in-person counselling?
For most presentations, research generally supports telehealth counselling as comparable to in-person sessions. If you're unsure which format suits your situation, ask your counsellor — most offer both.
Can I switch counsellors if it's not the right fit?
Yes. Fit matters more than persistence — if a counsellor isn't the right match, you can book with someone else through the same directory. There's no transfer process or paperwork; it's a new booking like any other.
What happens if I need to cancel or reschedule?
Each practitioner sets their own cancellation notice period and any fee, shown when you book. Reminders are sent ahead of your session so cancelling in time is easy; contact your counsellor directly if your plans change.
For counsellors
Your practice, simplified
Zenvia runs the admin side of a private practice — booking, billing, records and reminders — for a flat 10% of what you bill, instead of the 30–40% a group practice takes for the same work. You stay independent: your own clients, your own rates, your own hours. Most practitioners are live within a day of signing up, with a free, hands-on migration if you're moving from another system.
Create your profile
Set up your Zenvia practitioner profile with specialisations, availability and session types.
Get discovered
Clients searching for your specialty find your profile in the Zenvia directory.
Manage bookings
Online scheduling with automated reminders, confirmations and cancellation handling.
Use AI notes & tools
Draft session notes after every session, and share resources from the tools library.
What does it cost a counsellor to run their practice on Zenvia?
A flat 10% of what you bill through Zenvia, plus card processing at cost — no subscription, no per-seat fee, and nothing to pay in a quiet week. See the full pricing breakdown for details.
Ready to get started?
Request a session as a client, or start your free 90-day trial as a counsellor.